SUPPORT

We’re here to ensure that your experience on our platform is smooth, fun, and hassle-free. If you encounter any issues, need assistance, or have questions, our dedicated support team is ready to help.
 
Account issues
  • Forgotten password: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.
  • Account security: Notice any suspicious activity on your account? Secure your account by updating your password immediately and contacting our support team.

Payment and withdrawal problems

  • Payment issues: Having trouble adding funds or processing a payment? Make sure your payment details are correct and that your account has sufficient funds.
  • Withdrawal delays: If your withdrawal is taking longer than expected, it may be due to processing times or verification requirements. Contact support if the issue persists.

Game-related queries

  • Game crashes: Experiencing crashes during gameplay? Try restarting the app and ensuring that you have a stable internet connection. If the issue continues, our support team can assist you.
  • Score or progress discrepancies: If you notice any discrepancies in your game scores or progress, please reach out to us so we can investigate and resolve the matter.

Technical issues

  • App not responding: Try restarting the app or your device. If the problem persists, check for updates in the app store or contact support for further help.
  • Connectivity problems: Ensure you have a stable internet connection. If you’re still experiencing issues, our support team can guide you through troubleshooting steps.

How to contact support

For any issues that aren’t covered here or if you need personalised assistance, please don’t hesitate to reach out to us. 

  • Email: You can contact us directly at [email protected] with details of your issue. Be sure to include your username and a detailed description of the problem so we can assist you as quickly as possible.

What to include in your support request:

  • Your username or registered email address.
  • A detailed description of the issue.
  • Any error messages you’ve received.
  • Screenshots (if applicable).

We strive to respond to all inquiries within 24 hours. Your satisfaction is our top priority, and we are committed to resolving your issues promptly.

Thank you for being a part of the BettyBetBet community. Happy gaming!

If you have any suggestions for improving our service, we’d love to hear from you. Reach out to us anytime at [email protected].