Introduction

Puntcast Ltd t/a Supporta (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website, use our services, and interact with our mobile application.

Information We Collect

We may collect and process the following categories of data about you:

  1. Personal Identification Information:
    • Name, email address, phone number, etc.
  2. Technical Data:
    • IP address, device identifiers, browser type, operating system, and other technology on the devices you use to access our website or mobile app.
  3. Usage Data:
    • Information about how you use our website, mobile application, products, and services.
  4. Marketing and Communications Data:
    • Your preferences in receiving marketing from us and your communication preferences.
  5. Location Data:
    • If you provide location access, we may collect information about your geographic location for providing location-based services.

How We Use Your Information

We use your personal data to:

  • Provide and manage your access to our website, mobile application, and services.
  • Personalize your experience on our website and app.
  • Improve our website, app, and services based on your usage.
  • Communicate with you, including sending updates and promotional materials.
  • Ensure compliance with legal obligations and regulatory requirements.
  • Analyse and understand usage trends to improve our services and app performance.

Data Collection and Access Permissions in the Mobile App

When you use our mobile app, we may request access to certain device features, including:

  • Device Storage: To store app-related data locally on your device.
  • Location Data: To provide location-based features (if you permit access).
  • Notifications: To send you alerts and updates (if you permit notifications).

We only access this data with your explicit consent and solely for the purposes of enhancing your user experience.

Sharing Your Information

We may share your personal data with:

  • Service Providers: Third parties who provide services on our behalf, such as payment processors, cloud storage, and marketing agencies.
  • Legal and Regulatory Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred as part of the transaction.

Data Retention and Deletion Policy

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying legal, accounting, or reporting requirements.

  • Data Deletion: You may request deletion of your personal data by contacting us at [email protected]. Once requested, we will delete your data within 30 days, unless it is necessary to retain it for legal or regulatory reasons.
  • Data Retention: If you do not request deletion, we will retain your personal data for a maximum period of 7 years.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. We use encryption, access controls, and secure servers to safeguard your information.

Your Data Protection Rights

Under data protection laws, you have rights including:

  • Access to your personal data.
  • Correction of any inaccurate data.
  • Deletion of your personal data.
  • Restriction of processing of your personal data.
  • Objection to the processing of your personal data.
  • Data portability.

To exercise these rights, please contact us at [email protected].

Cookies

Our website and mobile application use cookies to distinguish you from other users. This helps us provide a better experience and improve our services. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: [email protected]